TCC Grand Rapids

We are an authorized retailer with a direct partnership with Verizon. At TCC, we carry the same devices on their award-winning network.

Visit our locations page here to view TCC stores near you that offer Fios.

844-822-7625

Yes, TCC has plans specifically for business customers.

Yes, TCC does insurance claims through Asurion.

No, we do not offer phone repairs.

We support smartphones, tablets, jetpacks, connected devices like smartwatches and more.

Yes, we have Verizon prepaid data plans for a variety of devices.

A Verizon Authorized Retailer, like TCC, a Verizon Authorized Retailer, is an independent business licensed to sell Verizon products and services. Verizon corporate stores are owned and operated directly by Verizon, while authorized retailers are locally owned and operated. Both Verizon corporate stores and authorized retailers offer the same Verizon devices, plans, and services. However, TCC stores often provide a more personalized, community-focused experience while still representing the Verizon brand.

TCC operates over 500 Verizon Authorized Retail stores nationwide.
To find the nearest Verizon store near you, use the store locator on our website. Enter your ZIP code or city to view nearby locations, store hours, and directions.

No, appointments are not required to visit a TCC or Verizon store. Walk-ins are always welcome. However, scheduling an appointment can help reduce wait times and ensure a team member is ready to assist you, especially for:

• Phone upgrades
• Account changes
• Technical support

You can book an appointment directly through the TCC website.

Yes, Verizon plan pricing and device pricing are generally consistent at both Verizon corporate stores and authorized retailers like TCC.
However, some promotions, bundles, or special offers may vary by store location.

Yes. TCC provides access to Verizon's military and veteran discount programs. Eligible customers, including active military, veterans, and their families, can receive savings on Verizon wireless plans and home internet services. Additional Verizon discounts are also available for:

• Teachers
• Nurses
• First responders
• Students

TCC offers the same Verizon products and services, with additional benefits like:

• Personalized, one-on-one service
• Local, community-focused teams
• Help with device setup, transfers, and troubleshooting
• Convenient neighborhood locations

As a Verizon Authorized Retailer, TCC makes Verizon services more accessible while delivering a customer-first experience.

You can pay your Verizon Fios bill directly through Verizon by:

• Logging into your account online or using the My Verizon app
• Paying by phone through Verizon customer service
• Setting up Auto Pay for automatic monthly payments

TCC stores can help guide you, but billing is managed directly through Verizon.

Yes. TCC store representatives can assist with:

• Plan upgrades and changes
• Adding new lines or devices
• Device troubleshooting
• General account questions

For account security, you must be the account owner or an authorized manager with a valid government-issued ID to access account details.

Verizon Fios uses more advanced fiber‑optic technology, while traditional cable uses coaxial cables. This means Fios can offer:

• Faster, more consistent speeds
• Symmetrical speeds (equal upload and download speeds)
• High reliability, even during peak usage

You can get help with phone troubleshooting in several ways:

• Visit a TCC store for in-person support
• Schedule an appointment online
• Contact our customer care team

TCC representatives can assist with:

• Device setup
• Connectivity issues
• App-related questions
• General troubleshooting

Frontier Internet is a fiber‑optic and broadband service that is now part of Verizon. In 2026, Verizon acquired Frontier Communications, and it now operates as "Frontier, a Verizon company."
This expands Verizon's fiber network and allows more customers to access high-speed home internet.
Customers can continue using their Frontier service as usual while gaining access to new benefits, including bundled savings when combining Frontier internet with Verizon wireless plans.